Home News OnePlus 7 Pro Random Shutdown Problem Set to Be Fixed Through an...

OnePlus 7 Pro Random Shutdown Problem Set to Be Fixed Through an Update, Company Promises

OnePlus 7 Pro is facing an irregular shutdown problem, a few users have reported on the OnePlus Community forums. The problem seems to affect a part of the overall OnePlus 7 Pro user base — however is not widespread.In any case, OnePlus has acknowledged that iit knows about the issue and has guaranteed the arrival of a fix. A workaround that incidentally resolves the problem has been found in the meantime. It works by manually rebooting the OnePlus 7 Pro into fastboot by using a key combination.

OnePlus 7 Pro

“My OnePlus 7 Pro is completely gone right now [sic],” one of the influenced users compose in a forum post on the OnePlus Community forums. “I remember the exact last thing I did was turn on the Wi-Fi Hotspot. The screen hung, and the phone automatically rebooted. The phone turned on, yet it hung within a couple of moments again.”

There are over 100 complaints in a solitary thread on the OnePlus Community forums. A few users have additionally posted separate forum posts to feature the issue.

In an emailed statement, OnePlus said, “We know about this issue and we will be issuing an update to address it.” However, the definite release date of the update wasn’t given.

Then, a portion of the OnePlus 7 Pro users have claimed that they’re ready to resolve the problem temporarily by booting the gadget into fast boot by holding down the power and volume up keys.

As Android Police notes, one of the users who passes by pen name on the OnePlus Community forums has claimed that the random shutdown problem on the OnePlus 7 Pro happens due to an invalid pointer reference in the kernel.

“Viewing the logs raised no clear answer what’s going on,” the user said. “One of the last Messages dependably ‘Unable to handle kernel NULL pointer dereference at virtual address 00000010’.”

OnePlus 7 Pro

OnePlus 7 Pro

Key Specs

  • Display 6.67-inch (1440×3120)
  • Processor Qualcomm Snapdragon 855
  • Front Camera 16MP
  • Rear Camera 48MP + 8MP + 16MP
  • RAM 12GB
  • Storage 256GB
  • Battery Capacity 4000mAh
  • OSAndroid 9.0 Pie

Good

  • Premium build
  • Vivid and immersive display
  • Powerful stereo speakers
  • Snappy UI and app performance
  • Useful secondary cameras
  • Good battery life

Bad

  • Heavy
  • Inconsistent AF in macros
  • 4K videos have oversaturated colours
  • Mediocre low-light video performance
  • No wireless charging

OnePlus 7 Pro Full Specifications

General
BrandOnePlus
Model7 Pro
Release date14th May 2019
Form factorTouchscreen
Body typeGlass
Dimensions (mm)162.60 x 75.90 x 8.80
Weight (g)206.00
Battery capacity (mAh)4000
Removable batteryNo
Fast chargingProprietary
Wireless chargingNo
ColoursAlmond, Mirror Grey, Nebula Blue
Display
Screen size (inches)6.67
TouchscreenYes
Resolution1440×3120 pixels
Protection typeGorilla Glass
Aspect ratio19.5:9
Pixels per inch (PPI)516
Hardware
Processorocta-core
Processor makeQualcomm Snapdragon 855
RAM12GB
Internal storage256GB
Expandable storageNo
Camera
Rear camera48-megapixel (f/1.6, 1.6-micron) + 8-megapixel (f/2.4, 1-micron) + 16-megapixel (f/2.2)
Rear autofocusPDAF and laser autofocus
Rear flashDual LED
Front camera16-megapixel (f/2.0, 1.0-micron)
Front autofocusNo
Software
Operating systemAndroid 9.0 Pie
SkinOxygenOS 9.5
Connectivity
Wi-FiYes
Wi-Fi standards supported802.11 a/b/g/n/ac
GPSYes
BluetoothYes, v 5.00
NFCYes
USB OTGYes
USB Type-CYes
HeadphonesType-C
Number of SIMs2
Active 4G on both SIM cardsYes
SIM 1
SIM TypeNano-SIM
GSM/CDMAGSM
3GYes
4G/ LTEYes
Supports 4GYes
SIM 2
SIM TypeNano-SIM
GSM/CDMAGSM
3GYes
4G/ LTEYes
Supports 4GYes
Sensors
Face unlockYes
Fingerprint sensorYes
Compass/ MagnetometerYes
Proximity sensorYes
AccelerometerYes
Ambient light sensorYes
GyroscopeYes

LEAVE A REPLY

Please enter your comment!
Please enter your name here