It’s normal for smartphone manufacturers to offer some type of trade-in motivation for the brand-new model. Samsung’s been doing it for few emphases now, as have Google and Apple. But, it may seem to be an inborn logistical issue with these sort of programs. There are always some trade-ins that are considered ineligible, when, in fact, they’re perfectly compliant. That’s what’s happening to a bunch of Galaxy S10 purchasers who took Samsung up on their trade-in deals.
If this story sounds familiar to you, it might be because we ran a comparative one back in 2017 June 2017 concerning the S8 trade-in program. It’s unfortunate to see that Samsung and the third-parties that it works with haven’t generally changed their procedures as the years progressed, leading to innumerable customers being cheated out of the discounts they were promised.
Recently in Feb 2019, the terms of the offer were really clear. The Galaxy S10 buy page on Samsung’s website gave an option to get up to save up to $550 by exchanging a qualified device, but as it powered on, it was a factory reset didn’t have any cracks and also wasn’t blacklisted smartphone. You can see the definite offer amounts for every phone listed through this Wayback Machine link, however, the total $550 was offered for the Galaxy Note8 and Note9, the S9/S9+, the iPhone X/XS/XR, the LG V40, and the Pixel 3/3 XL. There were also $300, $150, $100, $75, and $50 levels. These discounts were applied at checkout, and customers had to ship their old phones back within 7 days to guarantee they weren’t charged.
One of the most famous reasons that Samsung is giving for why a trade-in was denied is that the wrong phone was sent in. The reader above, Cliff, made sure to take photos of his Galaxy Note9 before delivery it off, but then the email he got says that he’ll be charged $550 for sending in “an item that’s not Samsung Galaxy Note 9.” Support informed him that he had sent in a Galaxy S7. One Samsung Community member sent in a Galaxy S9+, only to also be told through support that he had sent in an S7. The same thing happened to a Redditor on r/Galaxy S10 who sent in an S9 with video evidence of it being sealed in the FedEx packaging.
Another popular reason being given is that the smartphone wasn’t factory reset as well as that it doesn’t power on and startup/function properly. In few instances, the devices are set as having both of those problems, which clearly doesn’t make any sense like how can you check if a phone was factory reset if it doesn’t power on? The same impossible reason was given to a Twitter user who is purchasing that his smartphone wasn’t reset before he transported it.
Samsung’s responses on Twitter have been limited to giving their support phone number, which is unhelpful no doubt. furthermore, besides the one customer who went to the BBB, it doesn’t look like these people are anticipating on getting their money back. Some have been blaming Samsung for running an elaborate trick, however, we believe it’s more likely that this is the work of some unlawful, rogue third-party workers and maybe some poor policies. Whatever the reason is, Samsung needs to stop screwing its initial adopters over. Regardless of whether only a small percentage of customers who’ve used the trade-in program has been influenced, this is still a noteworthy problem that is costing Samsung’s most faithful customers hundreds of dollars each.
If you’re planning on using Samsung’s trade-in program in the near future then you should consider selling the phone secretly through services such as eBay, Craigslist, or Swappa first. Maybe you’ll be able to get even more money out of your previous phone that way. In any case, if Samsung’s offer ends up being miles better than anything else, make sure to take a lot of photographic and video proof of the phone and the box is sealed, and ensure that the phone is totally reset. Chances are that you’ll be fine, however, better safe than sorry.